Return Policy

At Zyrallexnrex, we are committed to providing exceptional wardrobe consultation services. This Return Policy outlines our policies regarding refunds, cancellations, and service adjustments for our consultation services.

We understand that circumstances may change. Our refund policy is designed to be fair to both our clients and our business.

Full Refunds

Full refunds are available in the following circumstances:

• Cancellation made at least 48 hours before the scheduled appointment
• Service not provided due to our error or unavailability
• Client unable to attend due to documented emergency circumstances

Partial Refunds

Partial refunds may be available in certain situations:

• Cancellation made 24-48 hours before appointment: 50% refund
• Service partially completed: Refund proportional to uncompleted services
• Client dissatisfaction with specific aspects of service (evaluated case-by-case)

No Refunds

Refunds are not available in the following cases:

• Cancellation made less than 24 hours before appointment
• No-show without prior notice
• Service completed in full as agreed
• Client dissatisfaction due to personal preferences not aligned with agreed service scope

We require advance notice for cancellations to allow us to offer the appointment time to other clients.

To cancel your appointment, please contact us via phone or email as soon as possible. Cancellation requests must be confirmed by our team.

We understand that scheduling conflicts can arise. We offer flexible rescheduling options to accommodate your needs.

• Rescheduling requests made 48+ hours in advance: No additional fees
• Rescheduling requests made 24-48 hours in advance: May be subject to availability
• Rescheduling requests made less than 24 hours in advance: Subject to availability and may incur a rescheduling fee
• Multiple reschedules may require rebooking at current rates

We recommend rescheduling as early as possible to ensure your preferred alternative time is available.

Your satisfaction is our priority. We stand behind the quality of our wardrobe consultation services.

Satisfaction issues may be resolved through:

• Additional consultation time at no extra charge
• Follow-up session to address specific concerns
• Partial or full refund (evaluated on a case-by-case basis)
• Service adjustments to better meet your needs

Certain circumstances may affect our standard return and refund policies:

Special Circumstances

We understand that emergencies and unexpected situations can occur. In cases of documented emergencies (medical, family, etc.), we may make exceptions to our standard policies. Please contact us as soon as possible to discuss your situation.

Service Packages

For multi-session packages, refunds are calculated based on services already provided. Unused portions of packages may be refunded or credited toward future services, subject to our discretion.

Third-Party Services

If our consultation includes recommendations for third-party services or products, refunds for those items are subject to the policies of those third parties. We are not responsible for returns or refunds of items purchased from other retailers.

If you are eligible for a refund, here's how the process works:

• Step 1: Contact us via phone or email to request a refund
• Step 2: Provide your booking information and reason for refund request
• Step 3: We will review your request and confirm eligibility within 2-3 business days
• Step 4: If approved, refunds are processed within 5-10 business days
• Step 5: Refunds are issued to the original payment method used